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Advanced Imaging Solutions Receives Lanier Service Excellence Award

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Advanced Imaging Solutions is the recipient of the 2017 RFG Circle of Excellence Certified Dealership award from Ricoh/Lanier for our commitment to customer service. 

Through this program, Ricoh/Lanier recognizes the "Best of the Best" and rewards dealers who provide outstanding service and support in accordance with highest of standards. Under the direction of Ryan Klatt, Vice President of Service, our award-winning Service Department has an ongoing commitment to service excellence and customer satisfaction. 

Advanced Imaging Solutions has met or exceeded the requirements in the following areas:

Phase 1 - Service Engineer Skills Assessment (Prestige)
Phase 2 - Service Operations Assessment which includes the following:
   • Use of Genuine Ricoh Parts and Supplies
   • Hardware & Solutions Training
   • Relevant Industry Certifications
   • Service Organization Structure
   • Field Staff & Help Desk Productivity & Efficiency Measures
   • Customer Satisfaction Measurement Process & System
   • Effective Utilization of Ricoh Resources
   • Business Plan Management & Process Improvement

About Ricoh/Lanier:
Headquartered in Malvern, Pennsylvania, USA, Ricoh USA, Inc. represents the North and South American arm of Tokyo-based Ricoh Company, Ltd. Across the Americas, Ricoh is comprised of the U.S., Canada and Latin America and combined have more than 30,000 employees located throughout the two continents.Ricoh-SMB-Shot-Shopped.jpg

As part of the Ricoh USA family, Lanier is a global technology company that delivers a wide portfolio of solutions, services, software and hardware.

About Advanced Imaging Solutions:
Advanced Imaging Solutions of South Bend, Indiana provides print solutions and managed print services to businesses throughout Northern Indiana and Southwestern Michigan. 

Contact Advanced Imaging Solutions, your Lanier Certified Dealership, to discover the best solutions for your business. 

Click HERE to explore our Lanier devices

Topics: Service Excellence Award, Customer Service

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Incognito outdoorsman, author of this blog, and the marketing manager for Advanced Imaging and Pinnacle lives in Michigan, with his wife, Libby, and their two children. Zack also authored an eGuide about apps for your copier/printer which you can read here.