Challenges
• IT department was spending too much time maintaining large desktop printer fleet
• Outdated network printers were causing network crashes
• Numerous projects were being printed off-campus
• Complaints about poor print quality
“Excellence with a personal touch” is a working principle that guides the staff and faculty at Southwestern Michigan College (SMC). At SMC, there are no teaching assistants, no 400-seat lecture halls. Most of the classes are fewer than 25 students which means that the students know their instructors and the instructors know them. The 240-acre Dowagiac Campus brings together thousands of students, many of whom juggle work or family commitments along with school. Southwestern Michigan College also has a Niles area campus where students get the same SMC experience with small classes and personal attention at a location that is convenient for Indiana residents.
