About Our Service Team
We provide our Service Technicians with the latest technology and tools available to deliver world class Service and Support to our Customers.
Since our inception, we have earned the loyalty of over 5,000 satisfied Customers who have chosen to depend on us to provide the most effective and productive technologies available for their office or printing equipment needs and then support them with the best service available in our marketplace.
Our Customers also have the peace of mind knowing that all of our equipment is backed by the strongest written Customer Satisfaction Guarantee in the industry. It's more than just a guarantee, it's the Promise we make to our valued Customers.
By demonstrating exemplary service to meet and/or exceed customers' needs, Advanced Imaging Solutions' Service Technicians have earned multiple recognition awards for oustanding performance by our Technology Partners.
Network Services
Advanced Imaging Solutions provides exceptional setup and support when connecting your new multifunction device to your network. Plus, we can work as a trusted extension of your IT department to maintain your entire network, whether you have a small peer-to-peer network with a few computers and multifunction devices, or a client-server network with many computers and devices.
Call us at 1-800-332-6793 or 1-574-243-1096 and ask for Network Services.
Professional Services
eInfo
ePageTrac
Managed Print Services
eInfo
We offer our customers the convenience of requesting service through eInfo, a secure web portal that is customized for your business or organization. eInfo provides access to pertinent account information including:
Service Summary
• View pending calls
• View scheduled calls
• View dispatched calls
• Request service calls
Equipment Summary
• View equipment on record
• View equipment tied to a contract
• View non-contract equipment
Meter Summary
• Record meters
• View due meters
• View meter history
Order Summary
• Submit new orders
• View new orders
• View picked orders
• View shipped orders
• View items on back order
• View cancelled order
Your Imaging Information at a Glance
ePageTrac collects critical information for all the networked printers, copiers, MFPs and fax machines in your environment, such as:
• Current status
• Supplies levels
• Page counts
• Model descriptions
• Serial and asset numbers
• Printer locations
• Utilization
• Automated service alerts
• Historical trending reports
Intelligent Technology
The ePageTrac Data Collection Agent is installed on a single workstation at your location in under five minutes. This software application runs in the background, collecting and transmitting critical imaging metrics to the ePageTrac secure web server.
Put the power of ePageTrac to work for you. Let us worry about managing your printing assets so you can take care of business.
Managed Print Services
* Equipment, supplies and service for one low cost per page
* Lower total cost of ownership by leveraging aggregate print volumes
* High quality, satisfaction-guaranteed toner cartridges
* One invoice for all printing expenditures
According to the Gartner Group, organizations will spend 1-3% of their annual revenue on document output. With most of this volume going through laser printers, organizations may not have measurable controls on this significant cost. Our program focuses to managing all of the associated costs related to document output, i.e. copies, prints and facsimiles. Advanced Imaging Solutions assumes the responsibility for monitoring each machine's duty cycle for maintenance, the proper inventory and use of consumables, like toner cartridges, to assure peak equipment performance. We have flexible and customized MPS programs that will give your organization the options you need to reduce costs and streamline ordering and maintenance processes. To get started, ask for a MPS Account Executive at 1-800-332-6793 or 1-574-243-1096 or request a free print assessment.
