Product Repair

About Our Service Team

* Award-winning, highly-trained service technicians
* Automated dispatch system
* Guaranteed response time and up-time in writing

By demonstrating exemplary service to meet and/or exceed customers' needs, we earn outstanding achievement awards from the manufacturers. Top honors are bestowed upon dealer partners such as Advanced Imaging Solutions that excel in service. We have also received the 2006 Perfect Image Award from the imageSource magazine for Outstanding Service Program.

Service Innovations

eInfo
ePageTrac
Managed Print Services

eInfo
We offer our customers the convenience of requesting service through eInfo, a secure web portal that is customized for your business or organization. eInfo provides access to pertinent account information including:

Service Summary

          • View pending calls

          • View scheduled calls

          • View dispatched calls

          • Request service calls

Equipment Summary

          • View equipment on record

          • View equipment tied to a contract

          • View non-contract equipment

Meter Summary

          • Record meters

          • View due meters

          • View meter history

Order Summary

          • Submit new orders

          • View new orders

          • View picked orders

          • View shipped orders

          • View items on back order

          • View cancelled order

Click here to setup your eInfo account or call a Professional Services team member for more information at 1-800-332-6793 or 1-574-243-1096.

 

ePageTrac

We can provide you with the technology needed to discover service and supply needs—before your printers go down. Let us maximize your uptime with preventative maintenance and proactive supplies fulfillment. 

 

A simple software download gives us the ability to gather critical metrics from your imaging fleet. This information is the key to our ability to provide the ultimate solution for managing and maintaining your printing environment.
 
ePageTrac is the Proactive Answer
Reactive service and supply of your imaging fleet is frustrating and disruptive to your business. There is a better process: ePageTrac brings you the technology required to proactively manage your printing assets.
 
With a simple secure download, it is possible to view the current status of your printers and historical printing trends from an easy-to-use web interface. This intelligent technology gives us the ability to proactively maintain your printing assets so you can maximize uptime and minimize costs.

 

Your Imaging Information at a Glance

ePageTrac collects critical information for all the networked printers, copiers, MFPs and fax machines in your environment, such as:

• Current status

• Supplies levels

• Page counts

• Model descriptions

• Serial and asset numbers 

• Printer locations

• Utilization

• Automated service alerts

• Historical trending reports 

 

Intelligent Technology

The ePageTrac Data Collection Agent is installed on a single workstation at your location in under five minutes. This software application runs in the background, collecting and transmitting critical imaging  metrics to the ePageTrac secure web server.

From then on, your printer information will be available 24 hours a day, seven days a week via the ePageTrac secure website. No personal or user data is collected with the software; only the core metrics needed to maintain and manage your printing assets  are gathered.

 

Put the power of ePageTrac to work for you. Let us worry about managing your printing assets so you can take care of business.

  

 Managed Print Services
* Equipment, supplies and service for one low cost per page
* Lower total cost of ownership by leveraging aggregate print volumes
* High quality, satisfaction-guaranteed toner cartridges
* One invoice for all printing expenditures

According to the Gartner Group, organizations will spend 1-3% of their annual revenue on document output. With most of this volume going through laser printers, organizations may not have measurable controls on this significant cost. Our program focuses to managing all of the associated costs related to document output, i.e. copies, prints and facsimiles. Advanced Imaging Solutions assumes the responsibility for monitoring each machine's duty cycle for maintenance, the proper inventory and use of consumables, like toner cartridges, to assure peak equipment performance. We have flexible and customized MPS programs that will give your organization the options you need to reduce costs and streamline ordering and maintenance processes. To get started, ask for a MPS Account Executive at 1-800-332-6793 or 1-574-243-1096 or request a free print assessment.