Companies often charge a different amount for the products and services they provide compared to their competitors. If these products are, in theory, the same, why would anyone choose to purchase the more expensive option?
Many factors play into what makes buying from one company different than buying from another. Think about it, when you make personal purchase decisions, do you always choose the least expensive option? Probably not every time.
Consider your vehicle or even your cellphone, you most likely took features and services into consideration, not just the price. If quality is just as important as price when making a personal decision, shouldn’t it be the same when making decisions for your company?
We are going to be honest with you… an invoice from Advanced Imaging Solutions will likely be more than some of the other companies you can purchase document solutions from. Why? That’s a good question, and several factors lead to this.
Why does Advanced Imaging Solutions potentially charge more than others?
It’s true, we may charge more than other companies when it comes to buying a copier or printer. As an example, do you NEED to spend $6,000 on a multi-function printer (MFP)? No. Could you shop online for a small desktop printer, that costs around $300? Yes, but would it provide the same benefits and features as an MFP? Not very likely. How does the overall cost of ownership compare?
Below I’ve broken down some of the key benefits you will receive when doing business with us, which directly impact the cost of service.
We are Locally Owned
Advanced Imaging Solutions has been serving your community’s print and document needs since 1995. As a locally owned company, we are your neighbors; we are directly involved in the community. Our decisions are based on your needs and interests.
Our commitment to the community is so strong, one of our company’s core values is, “Focus on Community”. We prioritize local investment where we work and live by encouraging the use of our unique talents and resources to make a positive impact and give back to our community.
In addition to a focus on community, there are plenty of other benefits of shopping local.
We value our customers and strive to build strong relationships with everyone whose paths we cross. Due to our local presence, we host multiple events throughout the year including, educational sessions, one-on-one product demonstrations and no-strings-attached customer appreciation events. As with any major purchase decision, buying a new print device or software can be intimidating. We want to ensure you, are well informed and comfortable with the solution you are purchasing, as well as, the company you are planning to do business with.
Our Products and Services are Unique to You
We take a consultative approach to understand your organization’s needs and ensure you are provided the products and services that are best suited for you. We strive to be as honest with you as possible.
Our subject matter experts may know everything there is to know about device specifications and how our different services have drastically improved business for our customers, however, at the end of the day, nobody knows your business better than you. We work with you to gather information about your situation, then we can effectively connect you with the correct solutions.
Our organization provides a large variety of products. We are pleased to offer multiple product lines from three different manufacturers, Lanier, HP and Canon. With the diverse portfolio of products from each of these manufacturers, you can select from many features and price points.
Through the partnership with our IT division, Pinnacle, we can expand your services beyond document management, print software and managed print services, into the world of IT. Pinnacle is a direct segment of Advanced Imaging Solutions, their team is dedicated to helping customers like you; focus your IT resources on building business value and automate your business processes. Learn more about the offerings from Pinnacle, here.
You are Provided the Best Quality of Service
Once you have the correct device for your business, we are determined to ensure the device continues to operate to its full potential. We passionately pursue exceptional service that will result in great customer experiences.
To ensure our staff provides remarkable service, our technicians are equipped with all of the resources they need to best serve you. They will always be able to contact you using company-issued cell phones and laptops. Additionally, company-issued vehicles help to provide reliable completion of your service call.
Customer Approved Service
Our service department is dedicated to you and your company. We value feedback from our customers about how our service calls went. Through a third-party provider, CEO Juice, we receive customer feedback using surveys after each of our service calls. We then track and analyze the data to see how our technicians are performing. We also receive an overall score determining our customer loyalty, this is called a Net Promoter Score. In addition, we monitor feedback customers leave using Google Reviews. Feel free to look online at what customers are saying about our organization.
Quick Response & Resolution
Your productivity is very important to us, our award-winning service technicians are trained to maintain all devices we offer and have pre-determined expectations they must meet. For example, when a service call is placed, we promise that a service technician will contact you within 2 hours to obtain more information about the call.
Many times, the technician will correct the issue over the phone. If the issue cannot be corrected over the phone, the technician will set a time with you to fix the problem. We know that you have a busy schedule and want to make sure you are well informed throughout our process.
Beyond our live call center, customers also have 24/7 access to place sales orders and service calls, as well as, check the status of an order or service request. This software provides a simple way for you to manage and track the active equipment in your account with us. This way you know whether your machine can be serviced.
We Cater to Your Needs and Growth
When you purchase from us, the investment goes further than the acquisition itself. We want to ensure you know how your purchase works and that everything continues to operate the way it should. We remain involved after your purchase through regular maintenance and all-inclusive supplies.
Our company has a dedicated Product Training Specialist to provide onsite, hands-on, training and network support. So that everyone on your staff is informed and educated on the functionality of your device(s) and software investment, we take the responsibility to provide the training. This training doesn’t stop at installation. We understand that people change positions and new people are introduced into the environment, for that reason, we offer ongoing training for the life of the contract.
Another ongoing service we provide is Strategic Business Reviews. Our team presents a summary of what has happened in your print environment over time. The review will allow our team to evaluate various information: volume, job type, service calls, and supply usage and make recommendations to you on how the environment could be adapted to save money and be more efficient. Additionally, we are given the opportunity to meet with you and see how your needs may have changed, allowing us to recommend new solutions that can help meet the needs of your current environment.
Now, we hope you understand why Advanced Imaging Solutions isn’t the cheapest office technology provider.
Your business is just as important to us as ours. We do much more than simply sell you a product and leave you stranded. Keeping your business productive, while ensuring we never have to sacrifice our quality for price is crucial to us.
See what our customers are saying…
We would love to provide our benefits to you, however, if price is your sole purchase criteria, we are probably not going to be the best partner for your business.
If you are ready to take the next step in choosing the right office technology provider, contact a representative for more information.