At Advanced Imaging Solutions, we base our customer service expectations on the Golden Rule: treat others the way you would like to be treated. We go above and beyond this principle to ensure our customers receive remarkable service. Our team tracks customer experiences in a variety of ways. One of the main ways we evaluate the success of our customer service is through our Net Promoter Score.
What is a Net Promoter Score?
A Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures a customer’s loyalty. After each service call our team completes, the customer is given a brief survey asking, “On a scale of 1 to 10, how likely are you to recommend our company?”
How is it measured?
A third-party provider, CEO Juice, tracks the responses and analyzes the data. Anyone who answers the question with a 1-6 is considered a detractor. Anyone who answers with a 7 or 8 is passive, and anyone who answers 9 or 10 is considered a promoter.
Once the feedback is analyzed, the NPS is calculated by subtracting the percentage of unhappy customers (detractors) from the percentage of happy customers (promoters).
What is Advanced Imaging Solutions’ Score?
CEO Juice provides a monthly Net Promoter Score, in addition to tracking our score year-to-date. Our overall score for 2019 was As of today, our score for 2019 is 95.3%. We pride ourselves on knowing our customers are loyal to our brand and would recommend our company to others. To stay up-to-date on our NPS, visit our Support page or our home page.
What does Advanced Imaging Solutions’ Net Promoter Score mean to you?
Maintaining a positive relationship with you is so important to us that our Customer Care team opens and reviews every survey. If you respond with a score of 8 or below or indicate a problem in the comments, our team will immediately contact you and document any actions needed to resolve the issue. We want to ensure your needs are addressed. Understanding experiences help us to resolve any issues there may be as quickly as possible, as well as better perform in the future. We do all that we can to ensure our customers have a positive experience.
Looking for a partner who is dedicated to supporting you? Learn more about Advanced Imaging Solutions support team here.