Support

Service-Supplies-Hero

Request Service & Supplies

Easily submit and track supply orders and place service calls.

Request IT Support

Request IT Support

Get assistance from our IT Help Desk or log in to see your open tickets.

Recycling Program

We are proud to offer this eco-friendly options to recycle toner bottles and ink cartridges.

Download-Drivers-Hero

Download Drivers

Gain access to download any print drivers you may need all in one place.

Service You Can Count On

At Advanced Imaging Solutions, we are dedicated to providing our clients with excellent service on their office equipment. Being locally owned allows for strong customer relations. With service technicians located throughout Indiana and Michigan, we are able to respond to service calls in a timely manner. We strive to make resolving your issue a hassle-free process.

Service Calls in 2019

By The Numbers

Our team resolved 10,405 requests for service in 2019. With approximately 260 working days, that’s 40 a day! We resolved nearly 80% of those calls on the first visit. Unfortunately, we can’t always resolve the issue on the first call, typically due to the need to order a part for the repair.

Rapid Response

To ensure a fast turnaround, once your request is in the system a technician will contact you within 2 hours to gather more information about your issue. From time to time the technician can resolve the issue over the phone. If not, we guarantee an average response time for down machines of 0-4 hours from the time the problem is reported.

Follow Up Time

Easy Request

Equipment that isn’t working is stressful enough as it is, so we want to make requesting service as simple as possible. For that reason, we offer multiple methods for requesting service.

Online Portal
online portal
Phone
phone call
Web Form Submission
Web form submission

Experienced Professionals

The Advanced Imaging Solutions service team is highly experienced in the industry.

30 years

Our service managers have an average industry experience of 30 years.

18 years

Our service technicians have an average industry experience of 18 years.

Set Up For Success

We set our service technicians up for success with resources that enable them to service your equipment properly. Our technicians are supplied company vehicles stocked with thousands of dollars of parts, tools, and technology needed to successfully do their job.

Technician supplies
Training in 2019

Well Prepared

In 2019, our team completed over 1,200 hours of training. Extensive training has prepared our technicians to repair the many potential device errors they encounter. In fact, each of our technicians is 98% trained on Lanier equipment service, compared to the country’s average of 48%.

Award-Winning Service

Advanced Imaging Solutions is proud to be recognized as an RFG Circle of Excellence Dealership for 7 years running. This award is given to recognize Lanier dealers who provide outstanding service and support.

Lanier circle of excellence service awards

True Technology Partner

In addition to servicing and selling leading brands of office technology, such as Lanier, HP and Canon, our suite of solutions enables our team to truly partner with your organization to improve your office productivity. Whether you need managed IT services or a document workflow solution, we are here to help.

Lanier logo
HP logo
Canon Logo

Our Net Promoter Score

Check out our blog for more information about NPS and how we utilize it to your benefit.