Support

Local Service and Support

Advanced Imaging Solutions has a variety of services available to our customers that help to keep print and device management processes running smoothly.

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Request Service & Supplies

Easily submit and track supply orders and place service calls.

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Request IT Support

Get assistance from our IT Help Desk or log in to see your open tickets.

Recycling Program

We are proud to offer this eco-friendly options to recycle toner bottles and ink cartridges.

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Download Drivers

Gain access to download any print drivers you may need all in one place.

Our Net Promoter Score

The Net Promoter Score is an index ranging from -100 to 100 that measures a customer’s loyalty. After each service call, customers are given a survey asking, “How likely are you to recommend our company?” Once the feedback is analyzed, the NPS is calculated by subtracting the percentage of unhappy customers from the percentage of happy customers.

Check out our blog for more information about NPS and how we utilize it to your benefit.

Advanced Imaging Solutions | 95
Costco | 79
Ritz Carlton | 78
Amazon | 73
Netflix | 62

Customer Care Team

Being locally owned allows for strong customer relations. Our Customer Care Team communicates directly with customers. All customer needs are then directed to the service department for quick resolution. With service technicians located throughout Indiana and Michigan we are able to respond to service calls in a timely manner. We strive to make resolving your issue a hassle-free process.

RFG Circle of Excellence Award

Advanced Imaging Solutions is proud to be recognized as an RFG Circle of Excellence Dealership for six years in a row. This award is given to recognize Lanier dealers who provide outstanding service and support. We’re so committed, providing remarkable service is even one of our core values.