Our Net Promoter Score
The Net Promoter Score is an index ranging from -100 to 100 that measures a customer’s loyalty. After each service call, customers are given a survey asking, “How likely are you to recommend our company?” Once the feedback is analyzed, the NPS is calculated by subtracting the percentage of unhappy customers from the percentage of happy customers.
Maintaining a positive relationship with our clients is very important to us. Our Customer Care team opens and reviews every survey. If a customer responds with a score that is below 8 and/or comments indicate problems, our team will immediately contact the customer and document any actions to be taken to resolve issues. Understanding how our customers’ experiences are helps us to better perform in the future. We want all of our customers to have a positive experience.